Choosing a Roofing Pro

Start with manufacturer dealer locators (GAF, CertainTeed, Owens Corning) for certified contractors. Check Google reviews, BBB rating, and ask for recent local references. Verify licensing through your state's contractor board. Get at least 3 detailed written estimates. Be wary of storm chasers and unusually low bids.

Often, yes — the value is the extended warranty (sometimes lifetime) and the fact the manufacturer has vetted the contractor's work. For a major replacement, that protection can outlast any single contractor's business. For repairs or budget-conscious projects, a well-reviewed local independent is usually fine.

A typical payment schedule is 0–30% upfront (for materials), 30–50% at project start, and the remainder upon completion. Never pay 100% upfront. Reputable contractors don't require large deposits—they have material accounts with suppliers. If financing, payments may differ.

Contact the contractor first—most issues are resolved directly. Document problems with photos. If unresponsive, check if they're manufacturer-certified (file claim with manufacturer). File complaints with your state contractor board, BBB, and leave honest reviews. Small claims court is an option for unresolved disputes.